FAQ

DiveCentre OS is a comprehensive operating system designed specifically for dive centres. It streamlines all aspects of dive centre management including bookings, customer management, equipment tracking, dive site operations, and more. Everything is built to work seamlessly together.

Yes, we offer a 14-day free trial with full access to all features. You can explore the platform, set up your dive centre, and test all functionality before committing. No credit card required to start your trial.

You can be up and running in minutes. Simply sign up, complete your dive centre profile, and start using the system immediately. Our setup wizard guides you through the initial configuration process.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe.

Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees. You'll continue to have access until the end of your current billing period.

Yes, we offer special pricing for non-profit organizations, educational institutions, and dive training facilities. Please contact our sales team to discuss eligibility and pricing options.

Absolutely. We use enterprise-grade security with end-to-end encryption, regular security audits, and GDPR compliance. Your data is backed up daily and stored in secure, redundant data centers.

Yes, you can export all your data at any time in various formats (CSV, JSON, PDF). This includes customer information, booking history, equipment records, and financial data.

Yes, we provide comprehensive onboarding, video tutorials, live webinars, and 24/7 customer support. We also offer personalized training sessions for your team at no additional cost.

Yes, DiveCentre OS offers API access and webhooks for integration with your existing systems. We can also help with custom integrations for specific requirements.

You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is adjusted proportionally.

Yes, we offer white-label options for larger dive operations or franchises. This allows you to brand the system with your own logo and colors. Contact us for details.

The basic plan includes customer management, booking system, equipment tracking, basic reporting, email notifications, and mobile-responsive design. Perfect for small dive centres getting started.

Our booking system allows customers to book dives online, check availability in real-time, and receive instant confirmations. You can set custom pricing, manage group bookings, and handle special requests all in one place.

Yes, you can manage unlimited dive sites with different pricing, schedules, and requirements. Each site can have its own booking calendar, equipment requirements, and staff assignments.